Trust & Safety Strategy & Operations
(2-4 Months)
Purpose: Provide Platform Safety That Protects Users While Enabling Growth
Approach
Design Trust & Safety operations that satisfy stakeholders while supporting business objectives and user experience
Deliverables:
Trust & Safety strategy development aligned with business goals
Content policy framework development and optimization
Crisis response and incident management protocols
Board reporting and investor communication on safety matters
Regulatory relationship management (DSA, Online Safety Act, etc.)
Content moderation process design and optimization
Community guidelines and enforcement protocols
Safety metrics and KPI frameworks
Vendor evaluation and management (moderation partners)
Trust & Safety team structure and hiring recommendations
Platform liability assessment and mitigation
Harmful content detection and removal protocols